Terms and Conditions of Use “Winterhalter Online Services”

A. Preamble

Winterhalter (M) Sdn Bhd, No.15, Jalan Pelukis U1/46B, Temasya Industrial Park, Glenmarie, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia. (“Winterhalter”) specialises in commercial glass and dishwashing and has many years’ experiences with machines, water treatment, chemicals, and racks for warewashing. As an addition to the products it offers, Winterhalter operates various online services, such as websites and apps, through which you as a user who hereby either a natural or a legal person who owns and/or operates Winterhalter's networked dishwasher (“User”, Winterhalter and the User together referred to as the “Parties” and each of them shall respectively referred to as "Party") can access inter alia information on Winterhalter products and services, add your own content, and, if you purchase certain Winterhalter products, use additional web-supported functions of these products (together “Winterhalter Online Services”). The individual elements of the Winterhalter Online Services can be seen in the Annex to these Terms and Conditions of Use.
Use of the Winterhalter Online Services and the services offered via the Winterhalter Online Services, for example the networked dishwasher (CONNECTED WASH), is permissible only on the basis of the following terms and conditions (“Terms and Conditions of Use”):

B. General Part: Winterhalter Online Services

§ 1 Scope of application

1. The Winterhalter Online Services are solely intended for use by entrepreneurs. Should you not be an entrepreneur and still wish to use certain services or functions included in the Winterhalter Online Services, please contact Winterhalter directly. An “Entrepreneur” is a natural person or legal entity or legal partnership who or which, when concluding a legal transaction, acts in a professional or self-employed capacity. A legal partnership in this sense is a partnership which has the legal capacity to acquire rights and enter into obligations in accordance to the laws, by-laws, rules and/or regulations under the law of Malaysia.

2. The Winterhalter Online Services offered are intended only for Users in the country stated in the respective Winterhalter Online Services. Should the User access the Winterhalter Online Services from outside these countries, then the User is responsible for the legality of such access to the Winterhalter Online Services and of accessing the respective services. The User is prohibited from accessing the Winterhalter Online Services from countries in which this access is unlawful. Should a User from such a country wish to enter into commercial relations with Winterhalter, the User must contact Winterhalter’s representatives in the respective country directly.

3. Use of the Winterhalter Online Services is governed solely by these Terms and Conditions of Use. The contractual relations on whose basis the User has acquired Winterhalter products or on whose basis the User was permitted to use the Winterhalter products or on whose basis the User draws on Winterhalter services remain unaffected by these Terms and Conditions of Use, unless these Terms and Conditions of Use expressly provide otherwise.

4. Use of the Winterhalter Online Services by the User can be made dependent on the conclusion of further agreements (such as a licence agreement when certain software is downloaded). In cases of conflict, these “Special Agreements” take precedence over the Terms and Conditions of Use.

5. These Terms and Conditions of Use consist of a “General Part”, which applies to all the Winterhalter Online Services, and a “Special Part” for certain services among the Winterhalter Online Services. In cases of conflict between the General Part and the Special Part, the provisions in the Special Part will prevail over those of the General Part.
 

§ 2 Conclusion of the contract

By ticking these Terms and Conditions of Use when registering for the respective Winterhalter Online Services, the User accepts that these Terms and Conditions of Use apply.
 

§ 3 Winterhalter services

1. Under these Terms and Conditions of Use, Winterhalter offers the following services:

• In the Winterhalter Online Services, Winterhalter makes certain information on Winterhalter products and services, as well as software (plus documentation if applicable), available for access and/or download (the “Winterhalter Information”).
• Winterhalter may provide the User with the opportunity to add the User’s own content to the Winterhalter Online Services and to exchange it with other Users.
• When the User acquires certain Winterhalter products, the User receives the opportunity to use additional web-supported functions of the Winterhalter products with the assistance of the Winterhalter Online Services (e.g. Winterhalter CONNECTED WASH).

2. Winterhalter is entitled to wholly or partially cease operation of the Winterhalter Online Services at any time. The User has no claim whatsoever to particular Winterhalter Online Services being provided. The two preceding sentences do not apply if and to the extent that particular terms for the maintenance of the Winterhalter Online Services are expressly provided for in these Terms and Conditions of Use or in Special Agreements.

3. The information in the Winterhalter Online Services may include specifications or general descriptions of Winterhalter products’ technical features which do not always exist in the individual case (owing to changes to products, for example). For this reason, the product’s performance specifications must be agreed upon individually when the product is purchased.

4. Use of the Winterhalter Online Services does not replace on-the-spot service provided by Winterhalter or reading the instructions for use issued by Winterhalter or other product information (together “Product Information”). Where doubt exists, the User should always seek direct contact with the Winterhalter employee responsible for the respective product.

5. Winterhalter assumes no warranty for uninterrupted availability of the Winterhalter Online Services or for them being free of viruses. Before downloading Winterhalter Information, the User shall on their own ensure appropriate security and use virus scanners for the User’s own protection and to prevent viruses infecting the Winterhalter Online Services.
 

§ 4 Registration and passwords

1. Certain areas of the Winterhalter Online Services are password protected. Access to these areas and subpages is only permissible for User registered for these areas and subpages. Unless otherwise expressly provided for in these Terms and Conditions of Use, Winterhalter does not claim that the User is required to register to access these areas and subpages. Nonetheless, Winterhalter still reserve the right to require the User to register to access these areas of the Winterhalter Online Services that had previously been freely accessible.

2. The User is obliged to provide truthful information on himself and his representatives and/or any third parties (if any) when registering, and to inform Winterhalter of any later changes without undue delay (where provided for: online). The User shall provide valid email address during registration which is able to receive e-mails from Winterhalter.

3. Upon registration, the User will receive a user name and password (“Login Details”) which the User will change to a password known only to him when logging in for the first time, if he has not already done so in the course of the registration process.

4. Protected areas of the Winterhalter Online Services can only be accessed by entering the Login Details. For individual areas of the Winterhalter Online Services, it may be necessary to enter further passwords.

5. The Login Details may only be used by the person stated in the registration. Should a User required access for several employees, then this needs to be agreed upon with Winterhalter directly in the individual case.

6. The Login Details shall be treated by the User as strictly confidential and may not be passed on to other users of the Winterhalter Online Services or to other third parties. The password-protected areas of the Winterhalter Online Services are to be left/logged-out after each use.

7. After five unsuccessful attempts to enter the password, the Login Details will be blocked. In this case, the User shall contact Winterhalter through the “Forgotten your password?” link. Reactivation will only be possible once Winterhalter has been able to adequately check and verify the User’s identity.

8. If the User suspects that a third party knows and/or is using the User’s Login Details without authorisation and/or the Login Details is leaked without the User's fault, the User must inform Winterhalter of this without undue delay in writing by e-mail. The User is liable for all activity undertaken in the Winterhalter Online Services using User’s Login Details. This does not apply where the User does not bear responsibility for cases where his Login Details were disclosed and/or leaked without his authorisation to the respective third party in breach of these Terms and Conditions of Use.

9. Once it has received notification pursuant to sub-section 7 above, Winterhalter will block the relevant current Login Details. In this case, the User will only be able to access the protected areas of the Winterhalter Online Services when Winterhalter has issued new Login Details.

10. Winterhalter is entitled at any time to revoke the entitlement to access by blocking the Login Details if the User:

• gave false information when registering,
• infringes these Terms and Conditions of Use and does not cease the infringement without undue delay once warned by Winterhalter, unless the User does not bear responsibility for the breach,
• breaches his duties of care when handling the Login Details, unless the User does not bear responsibility for the breach,
• violates applicable law when logging into or using the Winterhalter Online Services, unless the User does not bear responsibility for the breach,
• has not used the Winterhalter Online Services for a consecutive period of more than twelve months.

11. The User may demand the deletion of his registration at any time as long as the deletion does not stand in the way of the performance of ongoing contractual relationships.

12. In the cases set out in sub-sections 9 and 10, as well as in other cases in which the User’s entitlement to access the Winterhalter Online Services ends, Winterhalter will delete the Login Details and all other stored personal data of the User at the User’s written request to the extent that Winterhalter no longer requires it to assert legal rights against the User and/or is legally obliged to continue to store this data.

12. Should the User culpably breach a duty imposed upon him under these Terms and Conditions of Use, in particular the duty to keep his Login Details secret, he will be subject to a contractual penalty of MYR 25,000-00 for each individual case of the breach.

§ 5 Rights of use to the Winterhalter Information

1. Unless otherwise regulated in the Special Agreements, Winterhalter grants the User a non-exclusive right to use the Winterhalter Information for the User’s internal purposes as specified in the Winterhalter Online Services. In the case of software, "use" is defined as any permanent or temporary reproduction of the software in the object code by means of storing, loading, executing or displaying for the purpose of running the software. Any other reproduction of the Winterhalter Information - in the case of software with the exception of saving a back-up copy which may only be used for security purposes - is excluded. User is not allowed in particular to engage in any activity for the reproduction of the Winterhalter Information for the purpose of passing it on to third parties either at charge or free of charge except otherwise provided herein.

2. In the case of software, the User is only permitted to alter or process the Winterhalter Information to the extent that it is required for the internal use specified in the Winterhalter Online Services or to correct errors. In all other respects, the User is only permitted to alter the Winterhalter Information if and to the extent that Winterhalter has expressly permitted the User to do this in writing.

3. Unless otherwise provided herein, with regard to the rights to the Winterhalter Information granted to the User, the User is not permitted to grant any of such rights to third parties. Nor may the User sublicense the rights to the Winterhalter Information granted to him to third parties. Sub-section 8 under this Section 5 remains unaffected by this.

4. The User does not have a claim to updates, upgrades or new versions of the Winterhalter Information.

5. Software is provided to the User solely in object code as a download. The User does not have a claim to being provided with the source code or parts of the source code. The User is also not granted any rights to use or otherwise exploit the source code.

6. User is not allowed to decompile the object code of software offered via the Winterhalter Online Services unless express written consent is obtained from Winterhalter.

7. If the software provided via the Winterhalter Online Services comprises open source software, the open source licence conditions applicable for this software will have priority. If these open source licence conditions grant a claim for provision of the source code, Winterhalter will provide the source code – unless this is prevented by mandatory provisions in the open source licence conditions – but only against reimbursement of the costs Winterhalter incurs thereby.

8. The User is entitled to provide a third party with the original downloaded software together with a copy of these Terms and Conditions of Use and any Special Agreements if this third party has expressly consented in writing to be abide by the application of these Terms and Conditions of Use. By passing on the software in compliance with the conditions pursuant to sub-section 1 of this Section 5, authorisation to use the software passes to the third party. The former User’s authorisation to use the software simultaneously expires. If the software is passed on, the former User must delete all copies and partial copies of the software without delay and completely or destroy them in another manner. This also applies to the backup copy (if any).

9. The User alone is liable for any passing on of Winterhalter Information to third parties and any claims arising therefrom. This applies in particular to claims due to infringements of intellectual property rights, as well as infringements of the general right of personality. The User must defend and indemnify Winterhalter, Winterhalter’s statutory representatives, employees and vicarious agents and hold them harmless against any and all claims, liabilities, damage, losses and costs that derive from the User having passed on Winterhalter Information to third parties. This shall not apply if the User is able to prove that he is not in any way involve or responsible for the infringement.
 

§ 6 User Content and other duties of the User

1. Winterhalter may permit the User to upload his own content to the Winterhalter Online Services and to publish it (“User Content”).

2. If the User uploads User Content to the Winterhalter Online Services and publishes it, the User thereby grants his consent for Winterhalter a worldwide, simple, unlimited licence free of any costs or licence fees, to use, reproduce and process the User Content, as well as to display and execute the User Content, in each case to the extent this is necessary for the operation of the Winterhalter Online Services. The results of a permissible processing may be used in the same manner as the original versions. The licence may be sublicensed to third parties insofar as such a sublicensing serves the purpose of enabling the third party to render services for Winterhalter in connection with offering or using the Winterhalter Online Services. The licence is also transferable, but only to a third party that acquires the Winterhalter Online Services or material parts thereof. The User shall ensure that the User Content does not contain any of the User's personal content that may impose adverse impact on the User and Winterhalter. Winterhalter shall not be liable for such personal content (if any) uploaded by the User.

3. When using the Winterhalter Online Services the User may not:

• behave in a manner that is in violation of existing laws and/or accepted principles of morality;
• infringe intellectual property, copyrights, the right to privacy or other rights of third parties;
• transmit User Content with viruses, “Trojan horses” or other programmes which could damage the software;
• input, save or send hyperlinks and/or User Content which the User is not authorised to use in this form, in particular if the use of these hyperlinks or User Content breaches duties of confidentiality or is otherwise unlawful;
• distribute advertising or unsolicited e-mails in violation of applicable law (spamming) and/or inaccurate warnings of viruses or malfunctions; and/or
• call upon people to participate in competitions, snowball systems, chain letters, pyramid schemes and comparable actions.

4. Winterhalter will not assume ownership of User Content. User Content does not in any way reflect the opinion of Winterhalter. The licence granted to Winterhalter under sub-section 2 remains unaffected.

5. Winterhalter reserves the right to remove any User's content (including but not limited to User Content) that is not in compliance with the Terms and Conditions of Use from the Winterhalter Online Services at any time without issuing any notice to the User.

6. Notwithstanding the foregoing, the following applies: If the User has indications that publications in the Winterhalter Online Services are infringing his rights or those of a third party, he can write an e-mail to the following address: [email protected] with the following information: (i) a description of the protected right; (ii) a description of the location of the infringing User Content in the Winterhalter Online Services; (iii) address, telephone number and e-mail address of the User; as well as (iv) a statement by the User that he holds the rights to the disputed content or is authorised to act in the name and on behalf of the holder of the rights, and that the User (or holder of the rights) did not permit the use of the disputed content in the Winterhalter Online Services and that all of the above information is accurate.

7. Where the User passes feedback, remarks, comments or suggestions for improvement of the Winterhalter products and services or of the Winterhalter Online Services on to Winterhalter (“Feedback”), unless otherwise explicitly agreed in writing, Winterhalter may use this Feedback free of charge, unlimited in time and territory to improve the Winterhalter products and services, as well as the Winterhalter Online Services and/or provide it to third parties so that they can improve the Winterhalter products and services and/or the Winterhalter Online Services for Winterhalter. Where the Feedback is protected by intellectual property rights or copyrights and the use of the Feedback for improvements therefore requires a licence, the User will grant Winterhalter a licence – to the extent this is legally possible for the User – for the use of this Feedback to improve the Winterhalter products and services, as well as Winterhalter Online Services, including the right to grant sublicences and transfer, in accordance with the provision in sub-section 2.

8. Should the User have knowledge and/or determine that third parties are breaching the rights of Winterhalter, the User will inform Winterhalter thereof without delay.

9. Winterhalter does not assume any legal responsibility vis-à-vis the User for claims which could arise from the use of the User Content of other User.

10. The User shall defend and indemnify Winterhalter, Winterhalter’s statutory representatives, employees and vicarious agents and hold them harmless against any and all claims, liabilities, damage, losses and costs that derive from the fact that User Content uploaded by the User to the Winterhalter Online Services and/or published User Content have infringed the rights of third parties. This shall not apply if the User is not responsible for the legal violation.

§ 7 IP rights

1. All rights to the Winterhalter Online Services, the Winterhalter Information, as well as the designs, trademarks and other protected signs used in the Winterhalter Online Services will remain exclusively with Winterhalter, or the licensors of Winterhalter, as the case may be, and the User may not make them subject to attachment. This does not affect any rights of use that were explicitly granted to the

2. The User must observe alphanumeric codes, trademark and copyright notices and other reservations of rights, maintain them unchanged, and in the case of software, put them in any backup copies in unchanged form.

§ 8 Liability

1. In the event that Winterhalter breaches material contractual obligations (“cardinal obligations”) Winterhalter shall be liable for compensation for expenses and damages (together “Damages”) incurred and/or suffered by the User. Cardinal obligations are all obligations, the violation of which would jeopardise the achievement of the contractual objectives, as well as any obligations that are such that the contract can only be duly and properly executed if these are fulfilled and the User can generally rely on compliance therewith. Where the violation of a cardinal obligation is merely due to slight negligence and does not lead to an injury to life, limb or health, claims for Damages will be limited in amount to the typically foreseeable damage.

2. Winterhalter additionally bears liability in cases of intent and gross negligence, for injury to life, limb or health, where a guarantee has been assumed, as well as in all other cases subject to statutory mandatory liability, in each case according to the statutory regulations.

3. Otherwise, claims for Damages against Winterhalter – regardless of their legal basis, in particular due to breaches of duties under this contractual relationship by Winterhalter, its statutory representatives, employees or vicarious agents, under doctrine of frustration or due to tort − shall be excluded.

4. Where Winterhalter’s liability is restricted or excluded according to the provisions above, this shall also apply to the personal liability of Winterhalter’s statutory representatives, employees and vicarious agents.

5. If and to the extent products or services offered in the Winterhalter Online Services are subject to the laws governing gifts, then in place of the above restrictions of liability, the statutory restrictions of liability applicable for gifts shall apply.

6. The Winterhalter Online Services may contain hyperlinks to websites of third parties. Winterhalter does not assume any liability for the content of these websites, nor does it take ownership of these websites and their content, since it does not control the linked information and is not responsible for the content and information provided therein. The User uses them at his own risk.

7. The above provisions of this Section 8 are not associated with any changes in the burden of proof to the User’s detriment.

§ 9 Compliance with provisions of foreign trade law

1. When using the Winterhalter Online Services, obtaining Winterhalter Information and passing Winterhalter Information on to third parties, the User must comply with the respective regulations of national and international foreign trade law, (re)export control law and embargo law that are applicable, in particular (to the extent that it is applicable) with the regulations of the Federal Republic of Germany and the European Union. In particular, the User shall ensure that he uses the Winterhalter Online Services and the Winterhalter Information exclusively for peaceful and civil purposes.

2. The User shall indemnify Winterhalter in full against any claims asserted by public authorities or other third parties against Winterhalter for failure to comply with the aforementioned obligations under export control law and undertakes to compensate Winterhalter for any damage and expenditures it incurs in this connection. This shall not apply if the User has proved that he is not responsible for the breach of duty.

3. Winterhalter’s fulfilment of the contract is subject to the provision that the fulfilment may not be faced with obstacles due to national or international provisions of foreign trade law and (re)export control law or any embargos and/or other sanctions. Delays due to export audits or permitting procedures shall invalidate deadlines and delivery times.

4. Winterhalter shall be entitled to terminate the contractual relationship with the User summarily if the fulfilment of this contractual relationship conflicts with provisions or prohibitions of the respective applicable national or international foreign trade law, (re)export control law and embargo law initially or subsequently or the permits needed to fulfil the contract have not been granted.

5. In the case of a termination pursuant to sub-section 4, the assertion of a damages claim or other rights by the User due to the termination shall be excluded.
 

§ 10 Confidentiality

1. The Parties undertake to maintain secrecy with regard to all Confidential Information (as herein below defined) of the respective other Party which becomes accessible to them in connection with the provision and use of the Winterhalter Online Services. Confidential Information may only be made accessible to those employees and third parties of each Party who absolutely require it for the fulfilment of the contract, or in the User’s case, the contractual use of the products and services provided by Winterhalter (need to know principle).

2. "Confidential Information" is information that is either protected or marked as confidential by the Parties or otherwise designated in writing, or information whose confidentiality is reasonably evident to the Parties according to the circumstances of its disclosure. Confidential information includes in particular the Login Details.

3. The obligation to maintain secrecy above does not apply if and to the extent that the respective information demonstrably (i) is generally known or becomes generally known without culpability on the part of the Parties and without breach of this obligation to maintain secrecy, (ii) is or becomes state-of-the-art, (iii) is already known to the Party at the time of communication, which must be shown by documents proving such knowledge, (iv) is lawfully communicated or made available to the receiving Party by a third party, (v) must be disclosed owing to statutory regulations or enforceable official orders or court decisions. The burden of proof for the existence of any exceptional situation shall be borne by the Party which is the recipient of the information in the given case.

§ 11 Miscellaneous

1. The User may only assign his claims against Winterhalter under these Terms and Conditions of Use with Winterhalter’s express permission.

2. There are no oral ancillary agreements to these Terms and Conditions of Use. Any additions or changes to these Terms and Conditions of Use must be agreed by Winterhalter in written form (including e-mail) in order for it to be valid. This also applies to a change to or waiver of the written form requirement which subject to Winterhalter's consent in writing.

3. Should any individual provisions of these Terms and Conditions of Use be or become invalid or infeasible, this shall not affect the validity of the remaining provisions.

4. The laws of the Malaysia apply, to the exclusion of the rules of private international law.

5. For all disputes under these Terms and Conditions of Use, the Malaysian Court shall have sole jurisdiction over the dispute.

6. Winterhalter reserves the right to change or add to the Terms and Conditions of Use. Winterhalter will inform the User prior to any change or addition. Changes and additions shall be deemed accepted by the User unless he objects to them in writing within four weeks of having been informed. When Winterhalter notifies the User of the change or addition to the Terms and Conditions of Use, it will draw his attention to the consequences of not responding.
 

B. Special Part: Winterhalter CONNECTED WASH

I. General provisions

§ 1 Scope of application

1. The provisions of this Special Part of the Terms and Conditions of Use apply to networked dishwashers in addition to the General Part of the Terms and Conditions of Use. A “Networked Dishwasher” is a dishwasher that can be connected to the internet. Using this Networked Dishwasher, it is possible to view information such as details of the Networked Dishwasher’s use (number of washes, running times, loading, operating temperature etc.), any malfunctions of the Networked Dishwasher, and other information on the Networked Dishwasher’s operating status and settings (“Dishwasher Information”) via the Winterhalter Website and Winterhalter App (“Winterhalter CONNECTED WASH”) as well as to install software updates on the Networked Dishwasher by way of remote maintenance and to make changes to the technical settings of the Networked Dishwasher (the latter, however, only if you agree to these changes to the technical settings).

2. The contractual relations on whose basis the User has acquired the networked dishwasher(s) or on whose basis the User was permitted to use the networked dishwashers remain unaffected by these Terms and Conditions of Use. This also applies to any warranty rights to which the User is entitled in connection with the acquisition of or permission to use the networked dishwasher. Using Winterhalter CONNECTED WASH has no influence over the type and scope of these warranty claims or the duration of the warranty periods applying to these claims.

3. Winterhalter CONNECTED WASH assists with the control of the functioning of the Networked Dishwasher, can and shall, however, not replace the manual control. It is the responsibility of the user to control the functioning of the Networked Dishwasher on a regular basis and to check malfunctions displayed within Winterhalter CONNECTED WASH directly at the Networked Dishwasher.

4. As part of the services provided in connection with Winterhalter CONNECTED WASH, Winterhalter is entitled, but not obliged, to send to the User information on Networked Dishwashers via the e-mail address provided by the User, in particular for the purpose of completing the registration process, notifying the User of software updates, and notifying the User of the loss of the Networked Dishwasher's internet connection.

II. Monitoring the Networked Dishwasher

§ 2 Use of Winterhalter CONNECTED WASH

1. Winterhalter provides the User with the Winterhalter CONNECTED WASH function via an area within the Winterhalter Online Services that is protected by Login Details. User are themselves responsible for connecting the networked dishwasher to the internet as well as for the hardware and software the User requires for access to and use of the internet (e.g. smartphone, laptop etc.).

2. Requirements for using the Winterhalter CONNECTED WASH function are that the User (i) possesses one or more Networked Dishwashers or is contractually entitled to use one or more of the Networked Dishwashers under a rental, leasing, or similar agreement (as the case may be), (ii) has connected these Networked Dishwashers with the internet, (ii) accepts application of these Terms and Conditions of Use and has paid any charges (if any) for using Winterhalter CONNECTED WASH for each registered machine, and (iii) uses the Winterhalter CONNECTED WASH function in compliance with the stipulations of these Terms and Conditions of Use and logs in before each use.

3. The Dishwasher Information retrievable using the Winterhalter Online Services or provided via email in case the respective function is activated is limited to the Dishwasher Information on the Networked Dishwashers operated by the User and registered for the Winterhalter CONNECTED WASH function. The User has no access to the Dishwasher Information of other users' Networked Dishwashers. Should the User attempt to circumvent these restrictions on use, either technically or in some other way, this shall constitute a grave breach of these Terms and Conditions of Use entitling Winterhalter to immediately terminate the contract without prior warning in addition to blocking the User's Login Details pursuant to sub-section 10 of Section 4 of the General Part of these Terms and Conditions of Use.

4. Winterhalter allows its authorised third parties (e.g. a dealer) to access the details of the Networked Dishwashers operated by the User through the Winterhalter CONNECTED WASH function only if the User has activated this function in the Winterhalter Online Services (activation by the User here shall tantamount to consent by the User). It is the User’s responsibility to ensure that the third party agrees to activation and receipt of e-mails with Dishwasher Information on the User’s Networked Dishwashers. The User shall obtain this approval from the respective third party and submit it to Winterhalter upon request. The confidentiality stipulations in these Terms and Conditions of Use are not breached in cases where Dishwasher Information is passed on to a third party whose access to them has been activated by the User.

§ 3 Login Details

Access to Winterhalter CONNECTED WASH is secured using separate “CONNECTED WASH Login Details”. The provisions on Login Details in the General Part of the Terms and Conditions of Use apply mutatis mutandis to the CONNECTED WASH Login Details.

§ 4 Right of use

1. The User is permitted to use Winterhalter CONNECTED WASH and content provided by Winterhalter CONNECTED WASH according to this Special Part of the Terms and Conditions of Use for his own purposes. Any use or exploitation of the content provided to the User via Winterhalter CONNECTED WASH that goes beyond these Terms and Conditions of Use is impermissible which shall constitute a grave breach of these Right of Use entitling Winterhalter to immediately terminate the contract without prior warning.

2. The User may only electronically reproduce or print out in paper form the content provided by Winterhalter CONNECTED WASH if and to the extent that Winterhalter has permitted the User to do so.

3. With regard to the rights granted to the User above, the User may not grant or transfer any such rights to third parties unless expressly stipulated otherwise herein.

4. Irrespective of the rights granted by these Terms and Conditions of Use, Winterhalter reserves all rights to Winterhalter CONNECTED WASH and the content provided to the User by Winterhalter CONNECTED WASH.

§ 5 Product data and related service data

1. “Product data” means all data generated by the use of a Networked Dishwasher that Winterhalter designed to be retrievable, via an electronic communications service, physical connection or on-device access, by a user, data holder and/or a third party. Product data includes, in particular, the following data: Data regarding the number of washes, running times, loading, operating temperature, any malfunctions of the Networked Dishwasher, and other data relating to the operating status and settings of the Networked Dishwasher, and other information on the Networked Dishwasher’s operating status and settings.
“Related service” means a digital service provided by Winterhalter, other than an electronic communications service, including software, which is connected or to be connected with the Networked Dishwasher in such a way that its absence would prevent the Networked Dishwasher from performing one or more of its functions;
“Related service data” means data representing the digitization of user actions or of events related to the Networked Dishwasher, recorded intentionally by the user or generated as a by-product of the user’s action during the provision of a related service by Winterhalter. Winterhalter's related services particularly include Winterhalter CONNECTED WASH. Related services data specifically includes the following data: login data, data concerning access times, program selection and changes, data concerning the settings and adjustments of the Networked Dishwasher, remote access logs, status and notification data, data concerning access rights and user management.
“Data” means any digital representation of acts, facts or information and any compilation of such acts, facts or information, including in the form of sound, visual or audio-visual recording generated by the user from the readily available product data and related services data. This includes such data that Winterhalter lawfully receives or can receive from a Networked Dishwasher or from a related service without disproportionate effort, whereby simple processing is sufficient.

2. The User grants Winterhalter an irrevocable, non-exclusive right to use the Data for the following purposes:

• For the performance of agreements concluded with the User (e.g., for the provision of services under Winterhalter CONNECTED WASH) and for use in connection with such agreements (e.g., preparation of invoices, creation and provision of reports and analyses, financial forecasts, impact assessments, calculations of employee benefits);
• For the provision of support, warranty, guarantee, or similar services and for the examination of claims of the User, Winterhalter, or authorized third parties (e.g., in connection with malfunctions of the Networked Dishwasher) in relation to the Networked Dishwasher or related services;
• For the monitoring and maintenance of the functionality, security and/or protection of the Networked Dishwasher or the related services, as well as for quality controls and maintenance;
• With the exception of User's personal data, for improvements, enhancements, production, commercialization, and distribution of Winterhalter’s products and services and for machine learning;
• For the development of new products and services, including applications in the field of artificial intelligence (AI), by Winterhalter, by third parties on behalf of Winterhalter, in cooperation with third parties, or by special purpose vehicles (such as joint ventures);
• With the exception of User's personal data, for the aggregation of data with other data and the creation of derived data for any lawful purpose, including the objective of transferring such aggregated or derived data to third parties (for consideration or free of charge) or otherwise making it available, provided that such data does not enable the identification of specific data transmitted from the Networked Dishwasher to Winterhalter or allow third parties to derive such data from the dataset.

With exception to User's personal data, the User hereby acknowledge and agree that Winterhalter is entitled to sublicense the rights of use to the Data granted in this Section 5(2) for the achievement of the aforementioned purposes. The rights of use granted are transferable, but only to a legal successor or acquirer of the business unit of the Winterhalter online offering or a substantial part thereof (e.g., Winterhalter CONNECTED WASH).

3. Winterhalter is furthermore entitled to sublicense and/or transfer to third parties, , the rights of use granted under Section 5(2) beyond the purposes specified in Section 5(2), for example, for the use of the data in the development of new products and services, including applications in the field of artificial intelligence (AI), by such third parties. In the event of such sublicensing and/or transfer of rights of use to third parties pursuant to this Section 5(3), Winterhalter shall pay the User an appropriate, market-standard license fee. Winterhalter will further cause such third parties to comply with Section 10 of the General Part;

4. Winterhalter may only use, disclose to third parties, or otherwise process the User's personal data in accordance with applicable data protection laws and regulations (e.g., Personal Data Protection Act 2010 "PDPA"\).

5. Upon a request by the User pursuant to Section 12 and Section 30 of the PDPA Winterhalter shall make available to the User or the requestor (as defined under the PDPA) the requested data, including the relevant metadata necessary for the interpretation and use of such data, in accordance with the provisions of the PDPA. Winterhalter shall not make data available to third parties who are not entitled under the PDPA. The request may be sent to the following email address: [email protected]. Insofar as the User (or the third party requestor) is not the data subject, Winterhalter shall only make personal data available to the User (or the third party requestor) if there is a legal basis for doing so. In such cases, the User (or the third party requestor) is obliged to specify the legal basis for the processing in the request and to provide appropriate documentation evidencing this upon Winterhalter’s request.

6. The provision of the Data by Winterhalter to the User is made "as is" (i.e., in the same quality as it is available to Winterhalter) via the application programming interface "CONNECTED WASH REST API" (the “API”). The API is made available to the User through a password-protected area of the Winterhalter online offering in accordance with the terms of use accessible via the following link: legal.winterhalter.com (the “API Terms of Use”). The use of the API requires, in addition to the User's acceptance of these Terms of Use, the User's acceptance of the API Terms of Use.

7. If the User contractually transfers (i) ownership of the Networked Dishwasher or (ii) their limited usage rights to the Networked Dishwasher to a subsequent natural or legal person (“subsequent user”) and the User loses their status as a User within the meaning as provided herein-before after the transfer to the subsequent user, the following applies: The User must (i) ensure that the subsequent user does not use the User's access data, and (ii) immediately inform Winterhalter about the transfer.

8. If the User grants a third party (the “additional user”) a right of use to a Networked Dishwasher and/or to the related services, while retaining their status as a user within the meaning as provided herein-before, the following shall apply: The User must ensure that the additional user does not use the User's access credentials.

9. Winterhalter’s right to use the Data generated during the term of the agreement concluded with the User (e.g., access to Winterhalter CONNECTED WASH) in accordance with this Section 5 shall remain unaffected by the termination of the respective agreement except for the User's personal data.

§ 6 Collection, storage, processing and transmission of data

1. The User declares his agreement to Winterhalter collecting, storing and processing the following User's data in connection with making the Winterhalter CONNECTED WASH function available to the User: name of the business, owner, address, industry, telephone number, fax number, e-mail address, internet address, IP addresses of the User, the Dishwasher Information transmitted to Winterhalter and the name and e-mail address of the third party activated pursuant to Section 2(4) of the Special Part of these Terms and Conditions of Use.

2. The User also agrees that the data referred under Section 6(1) above be passed on within the Winterhalter Group for the purpose of rendering services under these Terms and Conditions of Use. Subject to the provision in Section 2(4) of the Special Part of these Terms and Conditions of Use the data will not be used in any other way, in particular it will not be passed on to any other third party.

3. The User likewise agrees to Winterhalter preparing and using the Dishwasher Information in an anonymised and/or aggregated manner for internal statistical purposes. These data will not be passed on to any other third party.

§ 7 Term

1. As from the date on which the Networked Dishwasher is registered, Winterhalter will make the Winterhalter CONNECTED WASH function available to the User for this registered Networked Dishwasher for a term of five (5) years. The Parties are entitled, however, to terminate the User’s access to Winterhalter CONNECTED WASH for the respective Networked Dishwasher by giving the other Party written notice of three (3) months to take effect at the end of the respective contractual year (here, contractual year means twelve (12) months from the date on which the respective Networked Dishwasher was registered as well as every further subsequent 12-month period). In all other respects, ordinary termination is excluded.

2. The User is not entitled to transfer his access to Winterhalter CONNECTED WASH to a third party. If the User sells the Networked Dishwasher, the purchaser must register himself for Winterhalter CONNECTED WASH via the Winterhalter Online Services. The User must expressly inform the purchaser of this requirement. In the event that the dishwasher registered for Winterhalter CONNECTED WASH is sold by the User to the purchaser, the User has the right to terminate his access to the Winterhalter CONNECTED WASH for the sold Networked Dishwasher to take effect at the end of the calendar month. This special right of termination exists only in the four (4) weeks following the date of sale and then lapses if it is not exercised within this period.

3. The right to extraordinary termination remains unaffected by the provisions above.

§ 8 Service fees

1. Until further notice, Winterhalter will not charge any service fees for the use of Winterhalter CONNECTED WASH.

2. Even if it does not currently intend to do so, Winterhalter may levy service fees for the use of Winterhalter CONNECTED WASH in future. In such a case, Winterhalter will notify the User of this at least six (6) months in advance and ask the User to agree to the service fees proposed by Winterhalter. Should the User not agree, Winterhalter reserves the right to terminate this contract subject to a notice period of three (3) months to the end of the respective contractual year.

III. Purchases using Winterhalter CONNECTED WASH

§ 9 Scope of application

Winterhalter also enables the User to purchase consumables for the dishwasher using the Winterhalter CONNECTED WASH function according to the provisions below. In doing so, it is possible to purchase consumables from both Winterhalter as well as from a third party (e.g. a dealer) who the User has entered into the Winterhalter CONNECTED WASH function for ordering consumables. Where the User has registered a third party for the order, we will forward your requests for new consumables to that third party. In this case, no contract between the User and Winterhalter will arise for the purchase of the consumables. The third party will act in its own name and on its own account and has no right to represent Winterhalter in legal matters in regard to the sale and purchase of the consumables. In this case, therefore, only the terms and conditions agreed between the User and the third party will apply to the sale of new consumables. The User will not be entitled to any claim against Winterhalter for delivery of the consumables. The third party shall be solely responsible for the delivery.
 

§ 10 Conclusion of the contract

1. By contrast, if the User has not registered a third party for ordering consumables, the User may directly order consumables from Winterhalter using the Winterhalter CONNECTED WASH function. In this case, a contract for purchase of consumables will arise between Winterhalter and the User if the User selects the consumables required, states the User’s data, and accepts Winterhalter’s contractual offer by successfully completing the order using the “Order and Pay” button.

2. After the data has been entered and the User has triggered the order via the “Order and Pay” button, the User can check the details again, retrieve these terms and conditions of sale, and save them in a reproducible form. The process of placing an order can be broken off by the User before the order is completely submitted at any time by closing the Winterhalter Online Services.

3. After the order has been submitted, the order data can no longer be retrieved by the User through Winterhalter CONNECTED WASH. Once Winterhalter has received the

§ 11 Delivery and delivery periods

1. The Winterhalter consumables shall be dispatched against invoice.

2. Please see the General Terms and Conditions of Business for further information on the delivery period. (Click on link)

§ 12 Transfer of Risk

The risk of delayed delivery, destruction, loss or deterioration of the Winterhalter consumables, as well as the price risk, shall pass to the User with the delivery of the Winterhalter consumables to the person designated to carry out the shipment.

§ 13 Default and setoff

1. In the case of a default on payment (payment is not received by Winterhalter on or before the due date stated on the invoices issued to the User), the User shall pay Winterhalter a default interest at a rate of nine percent (9%) per annum calculated on daily basis on the sum remaining outstanding to be paid starting from the day after the due date up until the full payment is made to Winterhalter.. Notwithstanding of the foregoing statement, Winterhalter continues to reserve the right to assert a higher interest rate based on the current market practice is Malaysia.

2. In furtherance to the above default interest section, the User may only set off those claims made by Winterhalter which are res judicata, undisputed or have been acknowledged by Winterhalter. Winterhalter may only exercise a right of retention on any products or goods sold to the User (but pending full payment from the User) to the extent the counterclaim is based on the same contractual relationship.

§ 14 Retention of title

1. Winterhalter will retain title to the delivered goods until all payments (inclusive but not limited to the default interest) arising from the business relationship with the respective User are received in full.

2. The User shall be entitled to resell the purchased goods in the normal course of business despite the full payment of the products is yet to be paid to Winterhalter. The User here and now assigns to Winterhalter all claims in the amount of the final invoiced amount (including SST) of the remuneration claim which the User derives from the resale. The User shall remain empowered to collect on the claim even after the assignment. This shall not affect Winterhalter’s right to collect on the claim itself. However, Winterhalter undertakes not to collect on the claim as long as the User is fulfilling its payment obligations out of the proceeds it receives, is not in default on payment and no application for the opening of insolvency proceedings has been filed and no cessation of payments has occurred. However, should this be the case, Winterhalter can demand that the User disclose the assigned claims and their debtors, provide all information necessary for collection, hand over the associated documents and inform the third parties of the assignment.

3. While the retention of title is in effect, the purchased goods may not be pledged or assigned as collateral. The User shall be obliged to notify Winterhalter of any seizure, damage or loss of the goods without undue delay.

§ 14 Warranty

1. The User is entitled to the statutory defect liability rights except where otherwise provided below.

2. Winterhalter assumes warranty for defects in the sold products either, at the User’s option, by remedying the defect or delivering a defect-free product (“subsequent performance”). Winterhalter must be given reasonable opportunity and time to do this before other defect claims are asserted. Winterhalter may refuse the type of subsequent performance selected by the User if it is only possible at an unreasonable cost.

3. Should the subsequent performance not be successful, the User shall be entitled to reduce the price or rescind the contract.

4. A rescission shall be excluded if the delivered product only deviates from the agreed condition to an insignificant extent or the contractual or customary use of the product is only impaired to an insignificant extent. In that case, defect claims will also not exist otherwise. Changes in materials due to age or environmental conditions (fair wear and tear) do not constitute defects.

5. Evident defects must be notified to Winterhalter within a period of two (2) weeks from receipt of the product; otherwise, the assertion of the warranty claims will be excluded. Timely dispatch shall be sufficient for compliance with this time period; the burden of proof thereof shall be borne by the User.

6. Defect claims shall become statute barred in accordance with the Limitation Act 1953 ("LA") - subject to the provision in the following sentence and in sub-section 7 -.
Damages claims or reimbursement claims of the User due to a defect shall remain unaffected by the above provisions and become statute barred in accordance with the statutory statutes of limitation; for such damages and reimbursement claims, the provisions in Section 8 of the General Part of these Terms and Conditions of Use shall apply.

7. The above restrictions of the warranty obligation shall not apply in cases in which Winterhalter has assumed a guarantee for the quality of the product or fraudulently concealed defects.

IV. Service calls

§ 16 Service requests

1. In addition to the consumables, the User can also request services using the Winterhalter CONNECTED WASH function.

2. Where the User has entered the name of a third party for the transmission of the service request in the Winterhalter CONNECTED WASH function, Winterhalter will forward the service request to that third party. In that case, the third party will be solely responsible for handling the service request and will contact the User for the purpose of coordinating the further procedure.

3. On the other hand, if the User has not appointed a third party to monitor the Networked Dishwasher, then if a service request is made, Winterhalter will contact the User for the purpose of coordinating the further procedure. Travel costs, as well as other services performed by the technician, will be incurred at the rates agreed upon with the User if the reason for the service request is not a warranty or guarantee event.

§ 17 Bidirectional interface

1. Via the bidirectional interface of the Networked Dishwasher, Winterhalter can remotely change various technical settings on the Networked Dishwasher (adjustment of general settings, adjustment of parameters for the wash process and transfer of wash cycles) and update the software used by the Networked Dishwasher – provided this service is offered by Winterhalter in your respective country and the Networked Dishwasher is connected to the internet.

2. The changes to the technical settings only take effect if you confirm them on the display of the Networked Dishwasher. Winterhalter will not make any changes to the technical settings of the Networked Dishwasher without obtaining your consent. Please note that these changes may alter the Networked Dishwasher’s consumption data.

3. The updates to the software for the Networked Dishwasher provided by Winterhalter need to be installed for safety reasons. Here you can only decide whether an update is to be installed during operation or automatically the next time the Networked Dishwasher is started; it is not possible to delay the update any further.

ANNEX

***

2026-03