EasyAccess by Winterhalter

Are you running out of detergents, rinse aids or consumables? No problem: The correct machine products can be stored in the digital services. You can then reorder everything you need with just a few clicks: Simply select the right quantity and send the order. That's it!

Remind me how to change the tank water. How to refill detergent and rinse aids. Or how to descale the warewasher. It could not be easier. Just go to the digital services to access our short video clips. The simple, step-by-step guides demonstrate the right way to operate the most important machine functions.

Do you want to cut costs? If so, make your washing process more transparent by registering your machine for CONNECTED WASH at no additional charge. You – and if you wish, your service partner – will then be able to access the machine from any location. Look forward to clear instructions on how to reduce your operating costs, automatic notifications in the event of errors and free software updates. In addition, your service partner or Winterhalter experts will be given remote access to your machine to deal with problems, perform troubleshooting and provide immediate assistance – ideally, an on-site service appointment won't be necessary.

When do I need the basic cleaning programme and how is it selected? What does the lightbulb notification icon signify? What must I consider when switching the machine on and off? Access the digital operating instructions for your Winterhalter machine to find answers to these and other questions. They can be viewed directly using EasyAccess. Aside from explaining the machine functions, it also contains information on correct operation, commissioning, cleaning and maintenance.

Do you need a service technician to repair or service your warewasher? Through the digital services you can send us a quick request for an appointment: just state the problem category, select a suitable time slot and enter your contact details - and you’re good to go! Our service technician will come as quickly as possible and get everything back up and running.

Do you have a problem with your machine, need a spare part or have a question about our maintenance contracts? You can reach out to us by telephone at any time with these and other requests. Open EasyAccess to reach our service hotline directly: 7 days a week, 24 hours a day. We are here for you 24/7 and would be delighted to help!

Do you have a question about our products and services? Would you like personal advice or price information? Go to the contact form in your digital services to send us a message. Our experts will take care of your issues and get back to you as quickly as possible. You can also call our service hotline 24/7 in more urgent cases.
 

Have you selected PAY PER WASH and would like to top up the wash cycles for your machine? The quickest way to do so is in your digital services: simply scan the QR code on the machine, select your preferred number of wash cycles and then pay by credit card. The new wash-cycle credits will be topped up automatically and are available for use immediately.

It could not be easier: just scan the QR code to register your Winterhalter warewasher. The biggest advantage? We will give you an extended warranty on selected parts when you register your machine. In addition, we can provide faster and more targeted support for your service needs, as we will have all the necessary information at our fingertips. So it is worth registering the product, even if you have bought a second-hand warewasher from Winterhalter.